Warranty & Returns

Every KaheLock case is covered by a lifetime warranty. If your case ever fails under normal use — the seal, the threads, the body, the disposal cup, any part of it — we will repair or replace it free of charge, for as long as you own it.

No registration required. No receipt hunt. If it came from us and it failed doing what it was built to do, we make it right.

Changed your mind? Send it back for a full refund — no questions asked. No restocking fee, no interrogation, no “was it defective?” form. If KaheLock isn’t for you, we don’t want your money.

Returns are accepted within 100 days of delivery. Send the case back in any condition and we’ll refund the full purchase price to your original payment method.

Purchasing a Field Issue 01 unit? Your order is fully refundable until the batch ships. Change your mind any time before your unit goes out and we refund you in full — your founder seat is held right up until then.

Once your unit ships, the lifetime warranty and the 100-day return window above take over.

One email. Write us at aloha@kahelock.com with your order number and a sentence on what you need — a warranty replacement, a return, or an order refund. We’ll reply with a prepaid label or process the refund directly. That’s the whole process.

We keep this short on purpose. The lifetime warranty covers failure under normal use. It does not cover loss or theft, or a case that was deliberately destroyed — but honest wear, a seal that gives out, a thread that strips, a part that breaks in the water it was built for: that’s on us, for life.

Refunds go back to your original payment method and typically post within 5–10 business days once we receive the return. This policy applies to purchases made directly through kahelock.com. It does not limit any rights you may have under applicable consumer-protection law.

$4.99 US · $24.99 international shipping. 21+ · The case is an accessory and contains no nicotine.

Questions about any of this? Reach a human at aloha@kahelock.com.